How NHS England transformed multiple workforce tools and resources into an interactive Technical Services Career Navigator.
The challenge
The Infusions and Special Medicines Programme (ISMP) Technical Services Workforce workstream and its national working groups had developed a comprehensive suite of national workforce resources: including career pathways, role profiles, education and training information, competency frameworks and career development tools.
These resources existed across multiple spreadsheets and documents, which made them difficult for learners, employees, managers and educators to navigate and use consistently.
The challenge was not creating the content. It was transforming an extensive body of workforce information into an accessible, engaging and interactive digital format that would help people explore career opportunities and development pathways more easily.
CareerPaths worked with the ISMP workforce workstream to digitise these resources and create an intuitive career navigator that brought everything together in one place.
The journey
What we built, in two stages
2020 — the careers website & interactive map
Shabina Azmi led the development of the original careers map for the Careers in Pharmacy website, setting out the routes through pharmacy careers in a form people could follow online rather than in a document.
2026 — the Technical Services Career Navigator
Suzanne Al-Rawi initiated the addition of the technical services section and the Technical Services Career Navigator, funded by the Infusions and Special Medicines programme at NHS England.
The Navigator lets people search job role competencies and tasks — so someone considering a move can see what a role actually requires, rather than guessing from a title. It also lets training providers see where to shape future programmes, because the gaps become visible across the whole structure rather than one role at a time.
The spreadsheet became something you could explore.
The Solution
What we built
CareerPaths worked with the ISMP workforce workstream to digitise more than 25 national workforce resources and create the Technical Services Career Navigator: an intuitive tool that brought everything together in one place, on the Careers in Pharmacy website.
The Navigator lets people search job role competencies and tasks, so someone considering a move can see what a role actually requires rather than inferring it from a title. It also gives training providers a view of where to shape future programmes, because gaps become visible across the whole structure rather than one role at a time.
The resources were developed to support career development, workforce transformation and standardisation across technical services. Digitising them was what made them usable at that scale.
If this sounds familiar
If your sector has already done the hard work — the pathways, the role profiles, the competency frameworks — and the problem is that nobody can use them in the form they're in, that's a different job from writing them, and it's the one we do.
Ready to make your careers content easier to explore?
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